Training is inevitable every time you hire a new employee. A solid sales training program, in fact, is key to building a strong sales team. It enables new employees to acquire specific competencies necessary to work with the team.
Better Online Sales Training
You may already know about the “why” or the compelling reason behind sending the newly hires to sales boot camp. But what about the details?
The details matter a lot. Each of them can make or break your training. When and where you conduct your sales program, for instance, affect how employees are able to transfer knowledge acquired during training to the field.
Company culture and staff education have become BFFs, and the fact that they pack more punch together has been a well-ignored detail for at least a century.
Companies with a reputation for retaining star employees over the course of many years understand that quality training is a major reason employees stay on the job. Ask any human resources professional and they will agree that training, more so than money, is the key to employee retention.
Think about your experiences in training and how participation made you feel. Did you feel special? Did you feel included? Did you feel valuable? Here are our top 5 ways online sales training can be used to increase staff retention.
Staying competitive in today’s market is not easy, and any organization that fails to innovate and embrace new technologies and practices is bound to be left behind. According to numerous surveys, e-commerce is booming, along with online payments and m-commerce.
The technological revolution is forcing old, established retailers to adapt. Brick and mortar retailers must compete with huge online services with less overhead.
This is why many traditional brick-and-mortar retailers are turning to click-and-mortar operations, while investing heavily in sales training programs. Luckily, the exact same technologies that are revolutionizing retail can also be used to improve the online sales training experience and reduce the cost of training for your retail workers.
For most companies out there today, the new hire orientation process is often the same. An employee arrives and is instructed to watch a series of training videos or read a manual.
This is typically followed by the employee receiving additional on-the-job training for their position before he or she is let loose.
While this may seem like it is beneficial, it can be extremely boring for the employee. And believe it or not, it actually hurts both parties.
- Building Better Online Sales Programs for New Employees
- Establishing Your Company Culture During Online Sales Training
- How Online Sales Training Can Be Used to Increase Staff Retention
- How to Launch a Stellar Online Sales Training for Retail Workers
- Ideas for Gamification in New Employee Onboarding and Why This Works