We’re thrilled to announce that Ryan Pimlott from our Customer Success team has been named a Customer Success Hero at the Totango Customer Success Summit 2016. The award acknowledges Pimlott as someone who always goes above and beyond the call of duty to ensure our customers see a positive return on their investment.
“This is a well-deserved award. It validates the many hours that every single member of our team puts in to make our customers successful,” commented Krishna Depura, CEO, and Co-Founder of MindTickle. “One customer coined the term “viral goodness” when talking about their successful deployment. It’s a core part of our culture, the innate zeal of our team cannot be replicated.”
But when asked about his achievements Pimlott is more bashful, “I actually just care about my customers. I love working with people, and genuinely like to know how their business is performing. Even if something is not working well for them, it gives me the opportunity to work with them to problem solve and find a way to make a difference. It’s not about up-selling an account or achieving my KPIs, but about building a strong relationship. If a customer needs me in the middle of the night, I’m there for them.”
“It’s also about leveraging the all-star team around me. I grew up playing soccer (football), and understand the important role the whole team plays in winning the match. You can’t get a ball through the goals without them. Everyone has a role to play in the final outcome.”
The Customer Success team at MindTickle works diligently towards creating value for our customers, and ensuring their business is agile enough to respond to changes in a constantly evolving business environment.