CM Group drives virtual onboarding and consistent messaging with MindTickle.
Challenges
- Streamlining multiple enablement platforms
- Entire company working remotely due to COVID-19
- Onboarding new employees virtually
- Continuing to train and motivate employees remotely
Readiness Approach
- Consolidated platforms and created CM Group Knowledge Hub
- Collaborative onboarding experience and regular updates
- Roll out COVID-19 training remotely
- Implement Missions to ensure consistent messaging
Impact
- Fast and easy platform transition
- Decrease in ramp time for customer-facing roles
- Increased consistency in messaging
- Employees onboarded and trained effectively
