About PriceLabs
- PriceLabs is a powerful web-based revenue management & dynamic pricing software for vacation and short-term rentals that integrates with various Property Management Systems.
- Works with Airbnb, VRBO, Vacation Rentals, BnB’s, Apart-hotels, Serviced Apartments globally with No geographical constraints.
- PriceLabs help save time and increase income with their dynamic pricing tool and data solutions.
The challenge
- PriceLabs, the leading revenue management platform for vacation and short-term rentals, wanted a solution to record customer calls so its product team could uncover customers’ sentiment and gain insight into their needs.
- In contrast, the product team felt there were new solutions that weren’t being pitched adequately.
- Recorded calls would help PriceLabs share feedback with the product team and also help identify where the team was missing the mark on explaining its product.
- This was especially important because PriceLabs doubled its team in the previous six months, and planned to double the team again in the following six months.
The solution
- With Call AI, PriceLabs automatically records and transcribes reps’ customer meetings in real time, generating actionable insights based on the customer voice that informs decisions around product features and functionality.
- In addition, reps learn from real-life scenarios, accelerating onboarding and informing learning paths.
The impact
- 20% reduction in new rep ramp time
- Increase in win rates as a result of improved enablement efforts and ability to easily get feedback on deals from other teammates
- Improvement in awareness and understanding of customer requirements for the product and services team
