Matt Payne, Medallia

Medallia was looking for a new solution to better support and streamline its sales onboarding process. With Mindtickle deployed, Medallia began to see some positive results in its onboarding overhaul, not just among the sales team. Medallia’s professional services, customer success, and marketing teams benefited as well. Matt Payne, Sales Enablement Leader at Medallia, shares how they are using Mindtickle for sales enablement onboarding training with missions and role-plays. They also leverage Call AI to improve sales communication performance behaviour, collect data points, and improve manager coaching.