Ola Cabs case study

Ola Cabs reduced classroom training time by 16% while simplifying their enablement process and providing a secure and personalized learning experience for their reps with MindTickle.

About Ola Cabs:

  • One of the world’s largest ride-sharing companies
  • Serves more than 125 cities across India, Australia, New Zealand, and the UK

Requirements:

  • Onboard reps faster without compromising quality of training
  • Track training adherence and certify reps based on passing key milestones
  • Measure training quality to ensure accuracy

Solution:

  • Revamped onboarding program, incorporating e-modules that even replaced instructor-led training in some areas
  • Monthly process knowledge tests to ensure consumption and alignment of new enablement programs
  • Analytics to measure performance and training quality for continuous success

Benefits:

  • Reduced classroom training time for new hires from 12 days to 10 days
  • Rapidly expanded the solution’s scope to include international operations
  • Simplified the enablement process to provide a one-stop shop for reps to learn and access key information

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