About ORCA Life
- ORCA Life is a market leader in the final expense insurance industry.
- The National Training Center is based in Louisville, Kentucky
- The company takes responsibility for providing the best products, trustworthy service, and sincere care to its clients
Challenges
- Agents were having difficulty retaining training in the field
- The company had to switch quickly from face-to-face to a telesales model at the start of the COVID-19 pandemic
Solution
- Reimagine their “Boots on the ground” training using Mindtickle
- Recruit agents and executives to record tips and tricks
- Coach reps to perfect “Door approach” using Mindtickle’s Missions
Impact
- 35 “Power users”
- Time savings for administrative staff and sales leaders
- Training is easier to digest and access
