TurnKey Vacation Rentals achieved a 40% increase in deal quantity and a 15% improvement in pipeline generation from the field thanks to a scalable platform that supports their onboarding programs, sales role-plays and analytics.
About TurnKey Vacation Rentals:
- Delivers the fine hotel experience of reliable customer service, cleanliness, and quality within the upscale vacation rentals industry.
- Over 4,000 homes under management in 55 U.S. markets and over 400 employees nationwide.
Challenges:
- Outgrew a simple training software that couldn’t support key content types, such as SCORM packages, and lacked analytics for enablement programs.
- Abundant sales tech stack created inefficiencies for the sales team.
- Remote sales team made it difficult to ensure sales reps viewed and understood training.
Solution:
- Flexible curriculum design capabilities provide an engaging user experience.
- Analytics for both individual and group performance and compliance.
- Ability to record and evaluate sales role-plays on one platform to ensure reps understand messaging and are on brand.
- Ramping and continuing to train all users at scale on Mindtickle, including an outsourced guest experience team (similar to call center agents), customer success, and field operations.
