Unum reduces training time by 60% in the first three weeks of onboarding while also increasing agent engagement and development satisfaction with MindTickle.
About Unum
- Provides access to disability, life, accident, critical illness, dental and vision benefits through workplaces
- Services over 177,000 workplaces in the US and UK
- Protects over 38 million people and their families worldwide with almost $7.2 billion in benefits paid each year
Challenges
- Duplication of sales content in multiple locations
- Manual processes impacting ability to track content
- Existing tools were cumbersome to learn and use
- Time and resource-consuming classroom training
Solution
- Automated role-based readiness program
- Audio, video and written role-plays to develop skills
- Certification of skills and knowledge
- Detailed analytics by individual and team
- Enabled remote learning
Benefits
- Reduced training time in the first three weeks of onboarding by 60%
- Automatically push readiness programs to agents on Start Day
- Increased agent engagement and development satisfaction
- Improved insights into the effectiveness of enablement
- Reduced duplication of content leveraged across multiple roles and systems
- Consistent brand and enablement initiatives driven across the business
