Unum

Financial Services

10,000+

Sales Enablement

Provides access to disability, life, accident, critical illness, dental and vision benefits through workplaces
Services over 177,000 workplaces in the US and UK
Protects over 38 million people and their families worldwide with almost $7.2 billion in benefits paid each year

Unum is in the midst of digitizing their entire enterprise, leveraging technology to take them to the next level and achieve their audacious goals.
Specifically, leadership was eager to see how the Unum enablement team could up-level and modernize training and get sales and customer-facing staff up to speed as quickly as possible.
In the past, Unum used a blended learning approach for sales training with facilitator-led classroom instruction and a mix of internal resources hosted in various locations.
With transformation in mind, Unum’s internal technology innovation team suggested Mindtickle to streamline and automate their training and provide functionality that traditional LMS vendors couldn’t support.

Comprehensive data for more productive in-person learning
Unum was able to launch their first program in just five weeks, which was designed as pre- work for a traditional classroom training session on a new product launch.
Using Mindtickle enabled Unum to track who completed their pre-work prior to attending class and access knowledge gaps using easy-to- read heatmaps and dashboard.
This meant Unum could more effectively use classroom time by addressing gaps in person, instead of repetitively discussing content agents already know.
The team was also able to develop training and updates on Mindtickle to resolve gaps and provide relevant content.