Jessica Ma is the VP of Customer Success at Mindtickle She leads post sales customer success, combining professional services, customer success, technical support, content services, and managed services to deliver delightful customer experiences. Jess brings 20+ years of experience with a deep customer service mindset to improve all aspects of business operations. Jess is known for building customer-centric, consultative, high performing teams who collaborate to achieve target customer business outcomes. Previously, Jess was a VP of Professional Services at Apttus and prior to that was the Director, Digital Marketing and Commerce at PwC and a Manager at BearingPoint. Jess earned joint MBAs from Columbia and Berkeley and graduated with a Bachelor of Computer Sciences from the University of Technology, Sydney with high distinction.