As the Senior Director of Sales Enablement and Competitive Intelligence at SecureAuth, Joe Booth is responsible for putting the systems and processes in place to ensure reps are effective in the field. MindTickle was one of the key tools for helping reps find accurate, up to date information that was consistent across the channels and the sales reps were able to find quickly and easily when they needed it.
“Not only are we able to keep content in MindTickle and keep that very up to date, but we’re also put together training on how to use that content and also training on sales process and onboarding and a lot of the other things that you would expect from a system like MindTickle to be able to do. But I would say that MindTickle being able to integrate with our content management system as well as integrating into our CRM has been a huge, huge gain in productivity and efficiency for our sales reps across the organization,” explains Joe.
Joe continues on to discuss how SecureAuth’s enablement program includes sales certifications for passing different kinds of Missions, MindTickle’s virtual role-play capability, to develop and practice skills such as elevator pitches, demo presentations, or writing prospect-facing emails. For example, “SecureAuth’s Account Executives complete a video role-play with a screen-share scenario presenting their pitch deck. The Sales Engineers practice a screen recording of a demo.” As continuing enablement, Joe is developing various quizzes associated with these different scenarios as well as coaching programs to engage SecureAuth’s leadership in their enablement programs.
In this 30 minute podcast, Joe explains how SecureAuth:
- Established best practices and periodically ensures reps are on-message
- Reduced admin overhead and accelerated the onboarding experience with MindTickle and Salesforce user-sync
- Ensured consistent adoption of enablement programs through steady stream of communication
- Plans for the future of partner enablement and onboarding