The Future of Agent Proficiency
AI Role Play Simulator upskills agents to deliver exceptional customer experiences with the most immersive AI-powered training on the market, combining system mastery with conversational excellence, all with zero risk to live systems.
Reduce Time to Proficiency
AI Role Play Simulator allows customers to shrink onboarding time by 40% and reduce Time to Proficiency.
Reduce training cost by 35%
Say goodbye to expensive sandboxes and IT dependence with zero risk to live systems
Boost CSAT and FCR
Improve customer experiences by building agent confidence in technical and behavioral skills
Reduce agent attrition
Motivate agents with best-in-class experiential training
Onboarding
Onboard agents seamlessly
Shrink onboarding time for new agents with systems and behavioral training.
Everboard agents
Train tenured agents quickly with hands-on practice as new applications go live.
System Simulation
Enable agents to execute flawlessly
Agents can practice on hyper-realistic system simulations with zero risk to live environments.
Practice in highly interactive systems
Agents can train on highly interactive, near-live applications with the ability to scroll, enter data, click fields, and fill forms.
AI Role Play
Dynamic conversational practice
Agents can practice difficult conversations with an AI customer as many times as they like.
Get immediate feedback
No more waiting for feedback. AI gives instant unbiased feedback and even cites areas for improvement.
Inside the Platform
AI Role Play Simulator is the only unified application built to take your agents from practice to proficiency.
Immersive AI-powered training
The only unified training environment for both process and behavior training.
Highly-interactive system simulation
Agents can train on highly interactive, near-live application with the ability to scroll, enter data, click fields, and fill forms.
AI Role Play
Agents can practice multiple scenarios with difficult AI customers as many times as they like before they are customer-facing.
Assessments and certifications
Assess and certify agents to maintain compliance and quality.
Highest data security
Complies with ISO 42001, the global standard in AI regulation and the EU AI Act.
Enterprise grade
Tested and proven to scale across your business units and geographies.
Empowering every training leader with the most immersive AI training on the market
- Improve AHT, FCR, and CSAT targets faster with "muscle memory" training.
- Ensure compliance and reduce errors in high-stakes processes and conversations.
- Build agent confidence faster and reduce attrition.
- Improve AHT, FCR, and CSAT targets faster with "muscle memory" training.
- Ensure compliance and reduce errors in high-stakes processes and conversations.
- Build agent confidence faster and reduce attrition.
- Reduce time to proficiency and onboarding time.
- Deliver experiential learning that drives engagement and improves skill retention.
- Launch standardized training that ensures compliance and reduces errors.
