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MetricStream’s Journey to Smarter Enablement

🏆 KEY RESULTS
0 %+

increase in early-stage conversion to appointments

Clear correlation between content consumption and improved performance across metrics like ACV

Significant time saved for managers with AI grading and reminders

Shifted to a self-serve, data-driven approach.

The Challenge

MetricStream’s enablement function was running on a one-size-fits-all, outdated model with limited visibility into seller readiness. Managers were stretched thin, and training lacked personalization and measurable impact.

The Solution

By expanding their Mindtickle usage, MetricStream revamped onboarding, certifications, and ongoing learning. AI role plays and data-driven insights helped them create a scalable, flexible, and engaging enablement program.

Overview

MetricStream is a leading provider of Integrated Risk Management and GRC (Governance, Risk, and Compliance) solutions. Their platform helps organizations proactively manage risk, ensure compliance, and make informed, risk-aware decisions that support sustainable growth. From cyber governance and IT compliance to business continuity and internal audits, MetricStream simplifies complex processes and empowers teams to stay ahead in a dynamic regulatory landscape.

HEADQUARTERS:

California

INDUSTRY:

Software

COMPANY SIZE:

1,001-5,000

HEADQUARTERS: California

INDUSTRY: Software

COMPANY SIZE: 1,001-5,000

Delivering a Consistent, Scalable Training Experience

RadNet set out to modernize its sales enablement approach with clear goals:

  • Deliver role-specific onboarding that aligns to individual learning needs and experience levels.
  • Transition from a traditional in-person model to a scalable, digital model.
  • Provide on-the-go access with mobile-friendly training for a remote, field-based team.
  • Reinforce learning through structured, ongoing training and everboarding.
  • Introduce consistent role-play practice to build confidence and improve sales conversations.
  • Enable fast updates on new offerings, pricing, and protocols to maintain accuracy and compliance.

“We knew our existing model was outdated and we needed a flexible, digital-first approach that met our team where they were. Mindtickle gave us the tools to build a scalable, highly impactful training experience.”

Lindsey Sanford
AVP of Sales & Marketing, RadNet

Solution: Implementing Mindtickle for an Adaptive Learning Approach

To meet these objectives, RadNet adopted Mindtickle as its revenue enablement platform.

RadNet partnered with Mindtickle because it centralized all of its sales enablement and training efforts into one platform. Now, they have a single place for onboarding, continuous training, role-plays, certifications, content, reporting, and more. With a large, remote-based team in the constantly changing medical device industry, RadNet needed a platform that could deliver consistent learning experiences, support on-the-go learning, verify knowledge, and adapt quickly to change.

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Redefining the concept of training

Menemsha Group is no longer offering training as an “event;” instead, it takes a completely outcome-driven enablement approach. Some of its clientele were hesitant about this new approach, as they were already leveraging other training libraries available to anyone for free online. “It’s great to have a massive library of content, but you’re basically telling your salespeople that it’s okay for them to adopt anything they want,” said Fisher, “Part of an enablement platform is to get everybody on the same page with the same message following a common methodology.”

By delivering a platform that tracks key competency development, Menemsha Group’s clients can establish benchmarks for what good looks and sounds like, empowering employees to take skill-building into their own hands. Furthermore, preaching the importance of ongoing engagement via Mindtickle to truly impact performance, Fisher is positioning himself as a thought leader in his industry and differentiating Menemsha Group from its competitors.

Summary

MetricStream uses Mindtickle to scale enablement and drive a continuous learning culture. Theresa DeLong, Director of Sales Enablement, shares how missions, certifications, and AI-driven coaching help reps apply their knowledge effectively while streamlining assessments and coaching.

 

By leveraging AI role-plays and Copilot, MetricStream has reduced manual grading time, giving managers more bandwidth while maintaining high-quality feedback. This has led to a 20% increase in conversion to appointments for certified reps. Mindtickle’s real-time reporting provides leadership with visibility into rep progress, ensuring training is impactful, scalable, and aligned with business goals. With Mindtickle, MetricStream has transformed enablement into a dynamic, AI-powered program that enhances rep performance, streamlines coaching, and delivers clear, measurable impact.

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Centralized, mobile-friendly platform

0 %+

increase in early-stage conversion to appointments

Clear correlation between content consumption and improved performance across metrics like ACV

Significant time saved for managers with AI grading and reminders

Shifted to a self-serve, data-driven approach.

Universal accolades from the field

Leadership buy-in and engagement

0 %

Improvement in online training scores.

Game-Changing Revenue Enablement at Juniper Networks

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🌏 CUSTOMER STORIES

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Mike Demmert
Head of Organizational Development
With Mindtickle, Signifyd embedded learning into a broader change management strategy. With features like interactive missions and asynchronous roleplays, the platform made skill development scalable, flexible, and more engaging for sellers and leaders alike....

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