Professional Services

At MindTickle we focus on helping you transform sales enablement. From strategy to execution, our offerings include a wide range of services to support your leadership and program teams, and help maximize the impact of enablement on revenue.

“I have worked with many software vendors and haven’t had the kind of support we get from MindTickle! It’s been an all around great experience.”

“The MindTickle team has been there every step of the way. From our initial onboarding to program support throughout the year, your guidance has been invaluable.”

“You all are simply amazing! Very quick and on the spot to identify and resolve issues. Thank you so much!”

Professional Services

At MindTickle we focus on helping you transform sales enablement. From strategy to execution, our offerings include a wide range of services to support your leadership and program teams, and help maximize the impact of enablement on revenue.

Customer Success Management

We work proactively to ensure your stakeholders are achieving their desired outcomes, and help you maximize your value from MindTickle. Throughout the year, your dedicated CSM will provide

  • Single point of contact for questions from your MindTickle leadership team
  • Ongoing, proactive monitoring of your account health and success milestones
  • Ongoing management of escalated support issues
  • Business reviews with program managers and executives to discuss outcomes, value, and data-driven insights
  • Updates on the MindTickle product roadmap
  • Key contact for sharing your product suggestions

Strategic Services

We assess and recommend approaches to move your enablement organization to higher levels of maturity and impact. Whether you are building out your sales enablement function, or focused on increasing its strategic value and impact, our strategy consultants provide guidance, best practices, and insights to help you:

  • Assess your sales enablement maturity and impact
  • Develop a strategic plan aligned with business goals
  • Evaluate the impact and ROI for your programs
  • Write a compelling Sales Enablement Charter
  • Develop programs that impact field success with our Enablement Program Planning Methodology
  • Apply best practices for high-impact programs, including best-in-class onboarding
  • Upskill your program team with advisory services and feedback on your program plans

Implementation Services

With a focus on quick time-to-value, we help put in place the people and processes to successfully deploy and manage MindTickle. Whether you’re launching a program for the first time or you’re a seasoned MindTickle program manager, our implementation experts ensure a successful, seamless experience for all:

  • Comprehensive onboarding
  • Project planning and management
  • Content planning and structure
  • Communications planning
  • User provisioning, integrations and business rules
  • Launch support
  • Program review

Content Services

Developing engaging, high-impact content is often the biggest obstacle for enablement organizations. Our team of learning architects can enable your authoring team or provide resources to augment your team:

  • Content Planning
  • Content Migration
  • Content Development
  • Content Review

Technical Support

We provide ongoing support to ensure a seamless experience for your program teams and end users:

  • In-platform chat for Administrators to get support immediately
  • In-platform support ticket submission for all MindTickle users
  • Extensive Support Site with documentation, FAQs, and walkthrough videos
  • Online training targeted at different users of MindTickle
  • Exclusive customer-only webinars on the latest best practices and MindTickle features

Partners

Reshape the Sales Readiness Experience

MindTickle, the leader in Sales Readiness technology, is dedicated to building revenue capability for our customers. MindTickle’s Engage partner program offers software, support, and benefits for organizations that want to boost their training engagements in a cloud-first, mobile-friendly world.

Integrations

MindTickle uses a hybrid approach when integrating with the modern enterprise tech stack, including a homegrown integration service and an OEM-sourced leading integration-platform-as-a-service. Based on this approach, the MindTickle Sales Readiness Platform provides several out-of-the-box integration options