“I have worked with many software vendors and haven’t had the kind of support we get from MindTickle! It’s been an all around great experience.”
Customer Success Management
We work proactively to ensure your stakeholders are achieving their desired outcomes, and help you maximize your value from MindTickle. Throughout the year, your dedicated CSM will provide
- Single point of contact for questions from your MindTickle leadership team
- Ongoing, proactive monitoring of your account health and success milestones
- Ongoing management of escalated support issues
- Business reviews with program managers and executives to discuss outcomes, value, and data-driven insights
- Updates on the MindTickle product roadmap
- Key contact for sharing your product suggestions
Strategic Services
We assess and recommend approaches to move your enablement organization to higher levels of maturity and impact. Whether you are building out your sales enablement function, or focused on increasing its strategic value and impact, our strategy consultants provide guidance, best practices, and insights to help you:
- Assess your sales enablement maturity and impact
- Develop a strategic plan aligned with business goals
- Evaluate the impact and ROI for your programs
- Write a compelling Sales Enablement Charter
- Develop programs that impact field success with our Enablement Program Planning Methodology
- Apply best practices for high-impact programs, including best-in-class onboarding
- Upskill your program team with advisory services and feedback on your program plans
Implementation Services
With a focus on quick time-to-value, we help put in place the people and processes to successfully deploy and manage MindTickle. Whether you’re launching a program for the first time or you’re a seasoned MindTickle program manager, our implementation experts ensure a successful, seamless experience for all:
- Comprehensive onboarding
- Project planning and management
- Content planning and structure
- Communications planning
- User provisioning, integrations and business rules
- Launch support
- Program review
Content Services
Developing engaging, high-impact content is often the biggest obstacle for enablement organizations. Our team of learning architects can enable your authoring team or provide resources to augment your team:
- Content Planning
- Content Migration
- Content Development
- Content Review
Technical Support
We provide ongoing support to ensure a seamless experience for your program teams and end users:
- In-platform chat for Administrators to get support immediately
- In-platform support ticket submission for all MindTickle users
- Extensive Support Site with documentation, FAQs, and walkthrough videos
- Online training targeted at different users of MindTickle
- Exclusive customer-only webinars on the latest best practices and MindTickle features