TurnKey Vacation Rentals

TurnKey Vacation Rentals Transcends Simple Training Software to Scale Pipeline Growth with MindTickle.
Financial Services
1-500
Sales Enablement

Turnkey case study

TurnKey Vacation Rentals achieved a 40% increase in deal quantity and a 15% improvement in pipeline generation from the field thanks to a scalable platform that supports their onboarding programs, sales role-plays and analytics.

About TurnKey Vacation Rentals:

  • Delivers the fine hotel experience of reliable customer service, cleanliness, and quality within the upscale vacation rentals industry.
  • Over 4,000 homes under management in 55 U.S. markets and over 400 employees nationwide.

Challenges:

  • Outgrew a simple training software that couldn’t support key content types, such as SCORM packages, and lacked analytics for enablement programs.
  • Abundant sales tech stack created inefficiencies for the sales team.
  • Remote sales team made it difficult to ensure sales reps viewed and understood training.

Solution:

  • Flexible curriculum design capabilities provide an engaging user experience.
  • Analytics for both individual and group performance and compliance.
  • Ability to record and evaluate sales role-plays on one platform to ensure reps understand messaging and are on brand.
  • Ramping and continuing to train all users at scale on MindTickle, including an outsourced guest experience team (similar to call center agents), customer success, and field operations.

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