Managed Services Description
Managed Services provide dedicated administrative support personnel to perform routine tasks and a host of administrative activities.
| Administrative | Configuration | Content |
|---|---|---|
| Program creation and launch Create Programs from content present on a shared drive or 3rd party LMS Publish and launch onboarding programs Schedule launch of onboarding programs and assist with dry run of onboarding programs before the actual release Copy/Configure modules/series Copy / mirror series/modules from one Learning Site to another Create Users /User Groups Add and Invite Users /User Groups to specific Modules /Programs | Configure Email Templates and Notifications Configure Email Templates Create and apply email templates in various languages (translation to be provided) Roles and Permissions Enable/grant roles and permissions for different customer group admins Add collaborators for content management Analytics Configure in-platform analytics to send cadence-based reports to admins Configure dashboards and schedule custom reports | Content migration from a 3rd Party Tool Manually copy content from 3rd party tool/CMS/shared folder to MT platform Copy content from Content Center to Asset Hub Content Center (CC) Create folder structure within Content Center and add content to appropriate folders Rearrange existing content into folder structures Content archival Asset Hub (AH) Create Asset Hubs and update asset properties (permissions, tags, file expiration) |