Subscription Services Packages available from 20 March 2023

Description of Subscription Services Packages

Teach

Comprehensive training, micro-learning, reinforcement and scenario-based practice.

Engage teams with gamified learning programs and an easy-to-use interface. Create custom assessments and certifications, and measure and improve on each team’s capabilities through data analytics and reports. Give users the confidence to handle any situation with virtual role-plays, simulated customer scenarios, and AI-powered feedback.

Modules included in the Teach package:

  • Course
  • Quick Update
  • Checklist
  • Instructor-Led Training
  • Assessment
  • Spaced Reinforcement (Quests)
  • Virtual Role-Plays (Missions)
  • Competency Benchmarks (IRP)

The Teach package includes access to all the Program Templates and a choice of two Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Teach package.

RTD programs and Program templates include a maximum of 40 hours from Mindtickle CaaS team during the Order term to provide support with the deployment of the programs.

If a Customer purchases licenses in a combination of Teach, Enable and/or Transform, the total number of CaaS hours for deployment support would be capped to 40 hours during the Order term and the choice of number of RTD programs would be capped to the highest number of programs defined in either of the packages.

Enable

Comprehensive sales enablement including training, content, and coaching.

Engage and train teams with adaptive programs, gamified learning, and certifications. In addition, centralize, share, and track all content used by go-to-market teams. Create tailored buying experiences and track buyer engagement throughout the deal cycle with digital sales rooms. Deliver data-driven skill and deal coaching to continually improve the productivity of your teams.

Modules included in the Enable package:

  • Course
  • Quick Update
  • Checklist
  • Instructor-Led Training
  • Assessment
  • Spaced Reinforcement (Quests)
  • Virtual Role-Plays (Missions)
  • Competency Benchmarks (IRP)
  • Sales Content Management (Asset Hub)
  • Digital Sales Rooms
  • Sales Coaching

The Enable package includes access to all the Program Templates and a choice of three Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Enable package.

RTD programs and Program templates include a maximum of 40 hours from Mindtickle CaaS team during the Order term to provide support with the deployment of the programs.

If a Customer purchases licenses in a combination of Teach, Enable and/or Transform, the total number of CaaS hours for deployment support would be capped to 40 hours during the Order term and the choice of number of RTD programs would be capped to the highest number of programs defined in either of the packages.

Predict

Revenue intelligence tools including conversation intelligence, sales coaching, and sales forecasting.

Record, transcribe, and analyze all conversations with AI-powered insights to improve productivity. Deliver data-driven skill and deal coaching. Manage deal risks and execute on hyper-accurate forecasting.

Modules included in the Predict package:

  • Conversation Intelligence (Call AI)
  • Sales Coaching
  • Sales Forecasting (RO&I)

Sell

Revenue operations and intelligence tools including conversation intelligence, sales coaching, sales forecasting, sales content management, and digital sales rooms.

Analyze reps’ activities in the field with call recording, transcription, and insights. Arm reps with just-in-time content that accelerates deals and engage prospects with customized buying experiences. Continually improve the skills and behaviors of teams with sales coaching. Manage deal risks and execute on hyper-accurate forecasting.

Modules included in the Sell package:

  • Conversation Intelligence (Call AI)
  • Sales Coaching
  • Sales Forecasting (RO&I)
  • Sales Content Management (Asset Hub)
  • Digital Sales Rooms

Transform

The complete revenue productivity platform to optimize go-to-market teams and execute on hyper-active forecasts to win more.

Engage and train teams with adaptive programs, gamified learning, and certifications. In addition, centralize, share, and track all content used by go-to-market teams. Create tailored buying experiences and track buyer engagement throughout the deal cycle with digital sales rooms. Deliver data-driven skill and deal coaching to continually improve the productivity of your teams. Analyze reps’ activities in the field with call recording, transcription, and insights. Manage deal risks and execute on hyper-accurate forecasting.

Modules included in the Transform package:

  • Course
  • Quick Update
  • Checklist
  • Instructor-Led Training
  • Assessment
  • Spaced Reinforcement (Quests)
  • Virtual Role-Plays (Missions)
  • Competency Benchmarks (IRP)
  • Sales Content Management (Asset Hub)
  • Digital Sales Rooms
  • Sales Coaching
  • Conversation Intelligence (Call AI)
  • Sales Forecasting (RO&I)

The Transform package includes access to all the Program Templates and a choice of five Mindtickle Ready-to-Deploy (RTD) programs created by CaaS (Content-as-a-Service) during the subscription term. The intellectual property rights of the RTD Program are exclusively owned by Mindtickle as it contains in pre-built content and files created by Mindtickle to be deployed solely through the Mindtickle Platform. RTD programs are pre-built, yet customizable programs that enable you to launch impactful and engaging programs to your teams quickly. Choose from an ever-growing library of best-in-class enablement programs. The module types available within each of these programs would be restricted as per the modules included in the Transform package.

RTD programs and Program templates include a maximum of 40 hours from Mindtickle CaaS team during the Order term to provide support with the deployment of the programs.

If a Customer purchases licenses in a combination of Teach, Enable and/or Transform, the total number of CaaS hours for deployment support would be capped to 40 hours during the Order term and the choice of number of RTD programs would be capped to the highest number of programs defined in either of the packages.

Sales Training

Engage and upskill teams with individualized, adaptive, and gamified learning programs at-scale. Create and deliver thematically grouped, visually rich learning paths leveraging depth and breadth of learning modules to keep sellers engaged. Module types include but are not limited to:

  • Assessments
  • Certifications
  • Courses
  • Checklist
  • Instructor-led Training (ILT)
  • Quick Updates

Conversation Intelligence (Call AI)

Mindtickle’s Call AI solution helps world-class companies be ready to grow revenue by recording, transcribing, and analyzing sales calls for customer insights and coaching. With conversational insights tightly integrated into sales training and content programs, Call AI helps revenue teams achieve a continuous state of excellence and be ready for every selling situation. Call recordings will be subject to applicable laws as set forth at our Privacy Policy.

Coaching

Mindtickle sales coaching optimizes the performance of sales teams by identifying lagging skills and providing a suite of tools to deliver data-driven, individualized sales coaching. Measure in-field performance and reinforce coaching efforts with customized training and enablement content that drives higher quota attainment and long-term skill development.

Sales Content Management (Asset Hub)

Mindtickle aligns sales content around the needs of sellers in the field. Sales organizations get more use and value from their content, without sacrificing security and governance. Automation and streamlined content management reduces admin burden. With Mindtickle’s Asset Hub, sellers spend less time searching for content and more time using it to close deals.

Reinforcement & Role-Plays

Upskill sellers with hands-on practice with Virtual Role-Plays (Mindtickle Missions). Assign AI-powered practice exercises to prove the application and articulation of key concepts. Create virtual scenarios, including pitches, presentations, demos, emails, and more for role-play practice and testing. Role-play media types include video, audio, screen capture, voice over PPT, tasks and written evaluations. Reinforce concepts to boost retention with Spaced Reinforcements (Mindtickle Quests). Assign and automatically deliver short, personalized, scenario-based questions at ideal intervals (spaced reinforcements) to promote greater retention.

BoostUp Revenue Operations & Intelligence (“RO&I”)

BoostUp Revenue Operations & Intelligence provides forecasting and pipeline analysis. Forecast AI learns from your historical data, applies real-time deal by deal risk scoring of your current pipeline and predicts in-quarter pipeline creation pacing to give you an accurate forecast you can rely on.

Digital Sales Rooms

Custom sales rooms for every opportunity. Collaborate across your sales team and with the entire buyer group with personalized buying rooms, content sharing, and real-time alerts and insights into buyer engagement.

Customer Success Services

Mindtickle will provide the following Customer Success Services

  1. A named Customer Success Manager (CSM)
  2. Welcome and onboarding material for a successful launch
  3. Access to newly released product features
  4. Access to an analytics dashboard
  5. On-going communication of best practices

Salesforce Integration

Mindtickle’s Salesforce integration enables Salesforce users to engage with their Mindtickle training experience directly within the Salesforce platform, and access contextually aware training within each of their Salesforce opportunities.

White Labelled Mobile Application

White Labelled Mobile Application is Mindtickle’s Platform related assistance through which Mindtickle assists the Customer to personalize the look and feel of Mindtickle’s mobile application of the Platform to align it with Customer’s brand identity. Mindtickle supports White Labelling of its mobile app which is limited to app branding. Mindtickle does not support app customization, as further described in the White Label Application Description and Scope.

Packages powered by Baker Communications, Inc. (“BCI”)

1) Mindtickle Sales Excellence Series by BCI. This package includes individualized competency-based sales training curriculum from BCI. This module is available only with Premier and Professional Packages.

2) Seller Excellence Foundations Package by BCI. This package includes Ready to deploy foundational seller training program comprised of skill development content, exercises, tools and certification.

Additional terms applicable for Packages powered by BCI:
Customer agrees and acknowledges that it shall not create derivative works based on the material provided by BCI (“Baker Materials”). Customer further agrees that it shall not make the Baker Materials accessible to third parties other than authorized Users, without the prior written permission from BCI.

Support Services

Mindtickle provides Standard and Premium Support as described in the Support Services and as per scope mentioned below.

Standard Support

  1. Initial Response Time: Within 2 business days
  2. Support Channels: Online case submission
  3. Training and Education (in English):
    1. Online/self-paced training
    2. Video tutorials
    3. Comprehensive documentation
    4. Hands-on workshops and customized training (available at additional cost)
(Cost of Standard Support is included in the Platform Subscription Fees)

Premium Support

  1. Initial Response Time: Within 2 hours
  2. End-user Support Channels:
    1. Online case submission
    2. First response within 2 business hours
    3. Target Resolution: 24 Business hours for P1 ticket
    4. 24×7 Support for P1 issues
    5. 24×5 Support for All issues
    6. 24×5 Live Chat Support for Admins
    7. Scheduled screen share call support
  3. Training and Education (in English):
    1. Online/self-paced training
    2. Video tutorials
    3. Comprehensive documentation
    4. Hands-on workshops and customized training (available at additional cost)

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