How 10 of the Best Conversation Intelligence Software Solutions Stack Up

When sales teams are looking at conversation intelligence tools, it’s like shopping for the latest tech gadget—you want to make sure it does what you need it to.

But if you pick the wrong one, you’ve just shelled out a ton of money for something that doesn’t do what you need.

Evaluating a conversation intelligence tool is easier when you know what’s out there and the strengths and deficits of each. In this blog post, we’ll give you the rundown on what a conversation tool is, how it works, its benefits, and the top 10 tools on the market right now.

What is conversation intelligence?

Conversation intelligence, also known as Call AI, is technology that uses artificial intelligence (AI) to review sales conversations and compile data-driven insights for improved sales rep performance.

How does conversation intelligence work?

Conversation intelligence software automatically records, transcribes, and analyzes sales calls, providing direct visibility into what reps are saying and doing on calls every day. It surfaces the insights revenue leaders need to make sure their reps follow best practices, saying the right things in the right moments to increase win rates and close deals more efficiently.

What are the benefits of conversation intelligence?

Here are a few of the benefits the best conversation intelligence software solutions deliver:

Compare the best conversation intelligence software solutions

1. Mindtickle

Mindtickle delivers the only single, integrated platform to build and implement an effective sales readiness strategy. Revenue leaders rely on the conversation intelligence functionality in the platform to surface insights that help their teams increase knowledge, internalize ideal sales behaviors, and quickly adapt to change. Mindtickle also offers revenue intelligence technology to provide deal and account health scores after analyzing all of the calls, emails, and meetings that took place. Then it serves reps up with content to send to customers and trainings that will help them win more deals.

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Worth noting: G2’s audience of software users ranked Mindtickle #2 on the “Top 50 Best Enterprise Software Products” and #5 on the “Top 50 Sales Software Products” list for 2022.

Mindtickle’s revenue intelligence product is provided through a deep technical integration with BoostUp.ai.

2. Allego

Allego is an all-in-one, rep-centric platform that ensures sellers have the skills, knowledge, and content they need to optimize team success in a virtual world. Built-in functionality allows teams to analyze sales calls, demos, and meetings, identifying key moments to drive the best future outcomes.

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3. Chorus.ai

Chorus.ai transcribes and analyzes sales meetings in real time so revenue teams can identify winning behaviors and replicate them across teams, drive adoption of process best practices, and upskill teams at scale.

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4. Salesloft

Salesloft is a sales engagement platform that offers sales execution, conversation intelligence, and opportunity management. Conversations is the AI-based call and meeting analysis product within the platform.

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5. Gong

Gong autonomously captures frontline conversations to help revenue teams better understand deals, teams, and markets.

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6. Observe.AI

Observe.ai transcribes call center agent conversations and analyzes them to surface insights that improve customer experience, drive revenue growth, boost operational efficiency, and mitigate compliance risk.

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7. Outreach

Outreach helps revenue organizations automate sales engagement and act on revenue intelligence to improve their efficiency, predictability, and growth.

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8. Wingman

Wingman is an actionable platform that unlocks insights from every sales interaction. Record calls, review deals, scale coaching, and build a repeatable sales machine.

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9. Revenue.io

Revenue.io is a RevOps platform for conversation guidance, sales engagement, and live call insights and analytics. The Conversation AI product within the platform automatically surfaces the moments and conversations that are ripe for coaching.

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10. Jiminny

Jiminny records, transcribes, and analyzes your sales team’s successes and learnings so your team is empowered to collaborate, coach, and improve revenue effortlessly.

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Remember: Conversation intelligence is a means to an end

Conversation intelligence tools give revenue leaders the insights needed to help drive the right behaviors in the reps on the front lines of business every day.

With so many options to choose from, it’s important to consider a frictionless way to meaningfully impact rep readiness. The real power of conversation intelligence comes when the technology is plugged into a larger system of record that makes it push-button easy to help reps win more deals. To do that, you need to recommend relevant content, training, templates, and checklists once the insights are surfaced to not only provide value to your reps, but to drive real behavior change in the field.

Sales reps are busy and have a single-minded focus on making quota. Ease of use is key to the adoption of any technology you introduce to their workflow. At the end of the day, the best conversation intelligence software solution for your business is the one that your reps will actually use.

This post was originally published in September 2022 and was updated in September 2023.