Juniper Networks Uses mindtickle AI Role Play to Train Reps and Practice Real Customer Conversations
Enabled sellers and partners to practice and refine skills through AI Role Play
Scaled learning across global sales and channel teams
Made AI Role Play a core part of training, helping reps build confidence before real customer conversations.
Overview
Juniper Networks, founded in 1996, is a global leader in computer network infrastructure solutions. The company develops a wide range of networking products, including routers, switches, management software, and security solutions. Juniper serves customers across industries such as manufacturing, retail, media, education, telecommunications, and healthcare.
- HEADQUARTERS:
- California
- INDUSTRY:
- Computer Networking
- COMPANY SIZE:
- 10,000+
Summary
Ted Sayland,Global enablement platform leader at Juniper Networks, shares how the company uses Mindtickle to support both go-to-market sellers and channel partners. AI Role Plays are a core part of Juniper’s experiential learning strategy, giving sellers a consistent way to practice and refine their skills. Ted highlights the value of AI Role Play in helping learning translate into real performance, as well as the importance of Mindtickle’s partnership across customer success, product, and services. For Juniper, that deep understanding of enablement and business needs is critical to delivering effective learning to sellers at scale.
