Conversation intelligence provides an opportunity for organizations to become more data-driven. For example, 57% of post-COVID seller/buyer conversations are done via phone or video calls. 30% of sales leaders plan to invest in automation tools that make recommendations. And $464 million was invested in conversation intelligence solutions in 2020.
When it comes to setting goals for your sales team, assumptions won’t work. Use actual buyer interactions to boost engagement. With a conversation intelligence platform, you get:
- Improved visibility: Get a firsthand look into real-life buyer conversations, including objections and other feedback
- Learning opportunities: Use insights gathered from calls to inform personalized training and coaching
- More productivity across the team: Reduce sellers’ time spent logging calls and performing other administrative activities
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