How Darktrace scaled learning and coaching with Mindtickle’s AI Role Play
Improved coaching skills by using Mindtickle’s AI Role Play, giving reps a safe space to practice conversations and feedback.
Enabled go-to-market and HR teams through scalable learning and training across the organization.
Delivered critical content quickly using Mindtickle’s Content as a Service capabilities.
Overview
Darktrace is a global cybersecurity company that uses AI to detect, respond to, and prevent cyber threats in real time. Its platform leverages machine learning to identify unusual activity across digital environments, helping organizations protect networks, cloud systems, and critical data. Darktrace serves enterprises across industries, enabling proactive threat management and a stronger security posture.
- Headquarters:
- Cambridge, UK
- Industry:
- Computer and Network Security
- Company Size:
- 2000+
My name is Joe Toole. I'm a director for sales enablement at Darktrace. We are using MindTickle as our learning management system. We leverage it to enable our go to market teams. We also leverage it in other aspects of the business to help our HR folks with compliance training and and other enablement needs across the organization. So one of my colleagues who's heading up, our leadership enablement is leveraging the AI role plays to help our managers to become better coaches. At Darktrace, we're working really hard to build a stronger coaching culture, and so we can help, again, give them an opportunity in a safe place to have the opportunity to practice having those challenging conversations or learning how to give feedback more appropriately to the folks on their team. Another team that we've worked with and leveraged in the past year is the content as a service team. They've, they've really helped come in and and help build some critical content when we either were a little short on resources ourselves or frankly we we just didn't have the resource with the appropriate knowledge or skill to help us build the content we needed to build in a quick turnaround time. So we've had the opportunity to work with lots of good people at MindTimble.
Summary
Joe Toole, Director of Sales Enablement at Darktrace, shares how they use Mindtickle across the organization to enable go-to-market teams, support HR compliance training, and strengthen overall learning initiatives. They have been leveraging AI Role Plays to help managers develop better coaching skills, providing a safe space to practice challenging conversations and give effective feedback. Additionally, Darktrace has relied on Mindtickle’s Content as a Service team to quickly build critical content when internal resources or expertise were limited. Mindtickle helps the organization scale learning, support managers, and deliver high-quality content efficiently.
