How Rush Enterprises built confidence with Mindtickle
Smoothed onboarding and hands-on support
Received fast, reliable support with consistent responsiveness around SLAs.
Build confidence and trust through frequent follow-up and dependable customer support.
Overview
Rush Enterprises is North America’s largest commercial-vehicle dealer group, operating a network of truck and bus dealerships under Rush Truck Centers. They sell new and used vehicles, and also offer parts, service and repair, leasing and rental, financing and insurance, and full aftermarket support.
- Headquarters:
- Texas
- Industry:
- Truck Transportation
- Company Size:
- 5000+
Hi, my name is Allison Posey. I am the Sales Academy Manager at Rush Enterprises. And what Rush does is we're a commercial truck dealership. We are one of the largest commercial truck dealer, but we also specialize in parts and service. And so we're a one stop shop for solution of choice. We just purchased in July. And so, you know, here we are in September and there's lots to do and it can be overwhelming, but we really feel like we're good hands. The support has been incredible. You put in a ticket, there's an answer really fast. I know that's one thing that kind of scares people when you start something new or purchase something. You hear about the SLAs. They should get back to you with this time period and then you feel like, Yeah, they say that, but let's see what really happens when I put in a ticket. But no, it's been nothing but the best type of service. It's been great to have such a good experience with your folks here, your content as a service team, and just the follow-up and just making sure you feel comfortable and like you're in good hands.
Summary
Allison Posey, Sales Academy Manager at Rush Enterprises, shares her experience onboarding with Mindtickle. As one of the largest commercial truck dealerships and a one-stop shop for trucks, parts, and service Rush Enterprises faced a lot of change and complexity early on. Allison highlights how Mindtickle’s support and Content as a Service teams helped ease that transition, providing fast responses and quick follow-through. The consistent support helped the team feel confident, comfortable, and well-supported during the onboarding.
