World Wide Technology boosts seller readiness with Mindtickle AI Role Plays
Increased seller adoption of training and AI Role Plays
Improved consistency in seller readiness across teams
Better visibility into enablement impact through reporting
Overview
World Wide Technology is a global technology-services company that helps large enterprises and public-sector organizations design, test and deploy IT solutions from infrastructure and cloud to data, security, and AI. They combine consulting, lab environments and system integration to help clients adopt complex technology at scale.
- Headquarters:
- Maryland Heights, Missouri
- Industry:
- Technology
- Company Size:
- 10000+
Hello. My name is Zachary Freeman. I'm an associate program manager at Worldwide Technology. My name is Jack Caruso. I'm an analyst at WWT. So one of our big initiatives this year was to implement MindTickle's new two way AI role play. We are really utilizing that in our early and career sellers as well as our seasoned sellers, but we're seeing a little bit more adoption with our early and career sellers. We are doing a lot in account planning, AI role plays. Do we have done customer conversations for our supply chain. We have done customer conversations on pitching AI to our customers. Like, one of the things I really love about MindTickle is the reporting analytics. Why I love it is because it offers so many different data points to see how salespeople are adopting the content. And that can be used in a multitude of ways. Right? Comparing that to Salesforce data in the field, seeing how they're applying these skills is one of the things I really love about Lastly, also wanted to thank MindTickle. I'm one of the best partners we've worked with. The platform is phenomenal and it's enhanced our sellers immensely.
Summary
Zachary Freeman, Associate Program Manager, and Jack Caruso, Analyst at Worldwide Technology share how the team is using Mindtickle’s AI Role Play as a core initiative to support seller development. AI Role Play is used across early career and seasoned sellers, with particularly strong adoption among newer sellers. WWT leverages AI Role Plays for account planning and a range of customer conversations, including supply chain discussions and pitching AI solutions. In addition, Zachary and Jack highlight the value of Mindtickle’s reporting and analytics, which help the team track content adoption and connect learning data with Salesforce insights to understand how skills are applied in real sales situations.
