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During the CaaS term, Mindtickle will provide content services either as subscription to Ready to Deploy Program or CaaS RTD Library or a bundle of hours of CaaS services or resource of a Full Time Employee (FTE) or a fraction of an FTE equivalent or a combination of these services. These are further explained below:
Ready to Deploy Program (“RTD Programs”):These are pre-built programs or content that the Customer could subscribe to as laid out in the Order. The intellectual property rights of the RTD Programs are exclusively owned by Mindtickle since it contains pre-built content and files created by Mindtickle. The maximum number of programs that the Customer can access per year would be specified in the Order. On expiry or the termination of the Order, Mindtickle shall revoke access to the Ready to Deploy Programs subscribed by the Customer, unless an amendment or a new Order is executed to continue the access.
CaaS RTD Library:CaaS RTD Library includes all the RTD Programs available during the subscription period mentioned in the Order. The maximum number of Users that can access or invited to the CaaS RTD Library would be specified in the Order. On expiry or the termination of the Order, Mindtickle shall revoke access to the CaaS RTD Library and all the RTD Programs subscribed by the Customer, unless an amendment or a new Order is executed to continue the access.
Bundle of hours or an FTE engagement:Mindtickle would provide certain maximum CaaS hours or FTE resource(s) as specified in the Order, to provide the following services to the Customer:
Custom content and collateral development: Mindtickle would develop customized content and collateral that is compatible with the Mindtickle Platform, based on specific requirements of the Customer. The Customer content that is unique to the Customer’s platform instance, excluding any pre-existing Mindtickle material, would be handed over to Customer as exclusive Customer owned intellectual property.
Content planning and review: Mindtickle will recommend appropriate output format, best practices and structure of content to the Customer’s internal team and the Customer’s team would then develop the content required as per Customer’s requirements. This category of CaaS only involve consulting activities by Mindtickle and does not involve content delivery.
Deliverables The final deliverables for every custom content consultation or content development project will be in either one or combination of the below formats depending on the individual project:
Mindtickle will follow the process below to deliver each custom content design and development project to the Customer. Each of the steps below will have a Customer review and sign-off process before proceeding with the next step.
CaaS team would be working with third parties to provide specialized resources for the translation and professional voiceover recording services.
Assumptions for hourly bundle or Enablement Partnership engagement
Maximum hours as per the order | Maximum usable hours per calendar month |
1 to 150 | Total hours in the contract |
151 to 500 | 150 |
501 to 1000 | 200 |
1001 to 2000 | 300 |
>2000 | 400 |
Assumptions for FTE equivalent dedicated resource engagement: At Customer’s request, Mindtickle may provide dedicated resources (“Consultant/s”) for CaaS and such arrangement would be specified in the Order. The assumption for dedicated Consultant engagement are as follows:
The term FTE means a dedicated ‘Full Time Employee’ providing not more than 8 hours per working day or 40 hours of Consultant(s) providing CaaS service per week subject to clause 4 below (pertaining to leaves). Accordingly, the maximum available number of hours for a 1/2 FTE, 1/3 FTE and 1/4 FTE specified in the Order shall be prorated to 20 hours a week, 14 hours a week and 10 hours a week, respectively subject to reasonable allowances for time off. Any balance of unused time shall not be carried forward to the next day or week.
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