Get insight into your customers’ experiences and expectations.
Capture key customer insights from actual conversations.
Record, transcribe, and analyze every customer conversation with our Call AI conversation intelligence technology. With AI-created conversation summaries, you’ll have actionable data on your customers’ biggest pain points, as well as insight into your top competitors, use cases, and trends. Use this data to create actionable “voice of the customer” programs.
Never guess your customers’ expectations or needs.
You can’t be on every customer call, but with Mindtickle conversation intelligence and reporting, you don’t have to be. Customer calls are analyzed and summarized, highlighting your customers’ priorities to create actionable programs.
Call AI records and transcribes every customer conversation. Recordings are analyzed and summarized using AI and your target key phrases, giving you an understanding of prevailing topics and themes over time.
Influence your company strategy, offerings, and future innovation based on the voice of your customers. Update your company and product vision to reflect your market’s perceptions and pain points.
Analyze the voice of your customer with custom reports and dashboards. View frequent themes and topics, like which competitors customers mention — and how often.
Summarize the voice of your customer over time to inform marketing, sales, and customer success leadership. Create powerful sales content that mirrors customer language and addresses their concerns and expectations.
Start bringing customers value based on their own words.
Deploy “voice of your customer” programs with custom dashboards and reports created with data from every customer conversation. Never guess their priorities and expectations. Learn what they need, and deliver with confidence.
Check out Call AI, Mindtickle’s conversation intelligence product.
Empower your revenue teams to improve customer interactions and win more deals with Call AI. Insights from conversations are used to create and deploy training programs, deliver one-on-one coaching, and create sales content based on the voice of the customer.
Set performance goals, educate your team, create a coaching culture, track field performance, and offer
personalized solutions that improve long-term results.
Ramp new sales team members quickly through formal and informal learning techniques.
Create an ongoing state of excellence with the right programs, missions, and content.
Create a coaching culture through personalized coaching on deals and skills.
Leverage field evidence to inform your account conversion and growth plans.
Use kickoffs and live instructor-led sessions to highlight your knowledge and skill development.
Get your partners scaled quickly and keep them updated with your latest and greatest.
Ensure reps are ready to carry out their skills on the field with pre-testing.
Use call recording to identify and share market trends, customer needs, and ideas.
Voice of the Customer Customer Stories
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