Get insight into your customers’ experiences and expectations.
Capture key customer insights from actual conversations.
Never guess your customers’ expectations or needs.
Call AI records and transcribes every customer conversation. Recordings are analyzed and summarized using AI and your target key phrases, giving you an understanding of prevailing topics and themes over time.
Influence your company strategy, offerings, and future innovation based on the voice of your customers. Update your company and product vision to reflect your market’s perceptions and pain points.
Analyze the voice of your customer with custom reports and dashboards. View frequent themes and topics, like which competitors customers mention — and how often.
Summarize the voice of your customer over time to inform marketing, sales, and customer success leadership. Create powerful sales content that mirrors customer language and addresses their concerns and expectations.
Start bringing customers value based on their own words.
Check out Call AI, Mindtickle’s conversation intelligence product.
Voice of the Customer Customer Stories