Voice of the Customer Programs

Get insight into your customers’ experiences and expectations.

Are you effectively capturing the voice of your customers?

Capture key customer insights from actual conversations.

Record, transcribe, and analyze every customer conversation with our Call AI conversation intelligence technology. With AI-created conversation summaries, you’ll have actionable data on your customers’ biggest pain points, as well as insight into your top competitors, use cases, and trends. Use this data to create actionable “voice of the customer” programs.

Request a personalized programs demo

Learn how Mindtickle customers cut down
onboarding time and increase engagement rates.

Visualize and prioritize your customers’ needs

Never guess your customers’ expectations or needs.

You can’t be on every customer call, but with Mindtickle conversation intelligence and reporting, you don’t have to be. Customer calls are analyzed and summarized, highlighting your customers’ priorities to create actionable programs.

Share insights internally and be a customer-obsessed business


Record every call

Call AI records and transcribes every customer conversation. Recordings are analyzed and summarized using AI and your target key phrases, giving you an understanding of prevailing topics and themes over time.


Align with market needs

Influence your company strategy, offerings, and future innovation based on the voice of your customers. Update your company and product vision to reflect your market’s perceptions and pain points.


Gain valuable insights

Analyze the voice of your customer with custom reports and dashboards. View frequent themes and topics, like which competitors customers mention — and how often.


Inform your content

Summarize the voice of your customer over time to inform marketing, sales, and customer success leadership. Create powerful sales content that mirrors customer language and addresses their concerns and expectations.

Mindtickle Call AI product image of call snippet

Stop guessing what your customers need

Start bringing customers value based on their own words.

Deploy “voice of your customer” programs with custom dashboards and reports created with data from every customer conversation. Never guess their priorities and expectations. Learn what they need, and deliver with confidence.

Conversation intelligence makes voice of the customer programs possible

Check out Call AI, Mindtickle’s conversation intelligence product.

Empower your revenue teams to improve customer interactions and win more deals with Call AI. Insights from conversations are used to create and deploy training programs, deliver one-on-one coaching, and create sales content based on the voice of the customer.

Unlock your team's full potential with
Mindtickle's Revenue Productivity Platform

Integrate sales training, enablement, and insights for revenue productivity with quick deployment, engaging content, performance benchmarking, deal management, call data insights, and proactive forecasting.

Sales Onboarding

Ramp new sales team members quickly through formal and informal learning techniques.

Continuous Learning

Create an ongoing state of excellence with the right programs, missions, and content.

Manager-Led Coaching

Create a coaching culture through personalized coaching on deals and skills.

Account Strategy & Review

Leverage field evidence to inform your account conversion and growth plans.

Sales Kickoffs

Use kickoffs and live instructor-led sessions to highlight your knowledge and skill development.

Partner Enablement

Get your partners scaled quickly and keep them updated with your latest and greatest.

Sales Certification

Ensure reps are ready to carry out their skills on the field with pre-testing.

Voice of the Customer

Use call recording to identify and share market trends, customer needs, and ideas.

Voice of the Customer Customer Stories

The automation behind the process, the ease with which we can build and assign engaging and attractive courses, and all the support from the Mindtickle team… I’m not sure what
Sheryl Hughes
Director, Enablement Operations
“ copy 6
Mindtickle is a big step up from our previous training software, so our salespeople were all really impressed with the functionality when we first rolled it out to them
Brian Steele
Sales Training Manager
“ copy 6

Ready up with reports, guides, and more

Sign up for webinars and events, or check out our Resource Center.

Let your customer’s voice be heard

With Mindtickle, you know your customer’s needs and expectations at any time.