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Managed Services provides assigned administrative support personnel(s) who perform the following services:
2.Standard Migration
Note: Applicable to implementation packages that include standard migration.
Program Migration:
Asset Migration:
3. Custom Migration
Note: Custom migration is custom scoped work, and will require a detailed Statement of Work (SOW) that clearly outlines the project’s scope, deliverables, timelines, and payment terms.
Out-of-Scope Services
Managed Services Administrative Support does not perform the following:
Delivery Timeframe
The delivery timeframe for each project or service request will vary based on the project scope and parameters like- Complexity, access to data, resource availability etc. The delivery timeline will be communicated to the customer by the assigned Managed Services Admin.Assumptions Customer agrees to perform the following responsibilities:
If Customer procured SKO Services through respective Order, the scope and description of SKO Services is described here
For Managed Services purchased before 26 February 2024, please refer to the description here
Training, content, & insights revenue teams need to win over buyers and close more deals.