Last Updated: November 1, 2023
This policy explains what cookies are, how we use them, the types of cookies we use, i.e., the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help the website function correctly, make it more secure, provide a better user experience, understand how the website performs, and analyze what works and where it needs improvement.
As with most online services, our website and the Mindtickle platform use first-party and third-party cookies for several purposes. First-party cookies are necessary to provide correct functionality and typically do not collect any of your personally identifiable data.
The third-party cookies are mainly for understanding performance and interactions, keeping the services secure, providing marketing website advertisements that are relevant to you, and, all in all, providing you with a better and improved user experience and helping speed up your future interactions with our website and the Mindtickle platform.
|Category||Cookie name||Duration||Cookie Description|
|Necessary||lsCname-prod||1 hour||Mindtickle uses this cookie to redirect the user to the production instance of the Customer hosted on the Mindtickle Platform.|
|Necessary||mts||2 hours||Cookie used by Mindtickle Platform for authentication and session management across newer frontend frameworks.|
|Necessary||MTC||1 second||Mindtickle platform uses this cookie for maintaining flag value related to user session management|
|Necessary||Play_session||Session||Session cookie used by play framework utilized by Mindtickle Platform’s legacy components.|
|Necessary||_csrf-prod||30 days||Cross-site request forgery (also known as CSRF) is a web security vulnerability that allows attackers to induce users to perform actions they do not intend to perform. This cookie stores a unique token such that an attacker is not able to perform an operation in a web application on behalf of a user without their explicit consent.|
|Necessary||connect.sid||Session||Session cookie used by Mindtickle Call AI to maintain session id utilized for communication with API gateway.|
|Necessary||NTPClockOffset||7 days||This cookie is used for clock synchronization between computer systems over packet-switched, variable-latency data networks.|
|Functional||_locale||Session||Language selection and the choice made by the users in their profile. The Mindtickle platform pages are served in the language specified by the cookie value.|
|Functional||_fw_crm_v||365 days||This cookie holds the tracker id Freshworks, used to identify the user who is coming back onto the chat widget on the admin site.|
|Functional||_x_w||Session||Used by our Freshdesk help system to store information about data related to tracking a help ticket|
|Functional||_helpkit_session||Session||Used by our Freshdesk help system to store information about data related to tracking a help ticket.|
|Performance||_mt_sp_id.e330||400 days||Mixpanel provides the cookie for the purpose of platform event monitoring and analytics. The insights generated help to timely identify any probable performance issues.|
|Performance||_mt_sp_ses.e330||30 mins||Mixpanel provides the cookie for the purpose of platform event monitoring and analytics. The insights generated help to timely identify any probable performance issues.|
|Performance||ContentSnowplowCollectorCookieName||1 year||This cookie from Snowplow is used for sending platform events data to Mixpanel. Mixpanel is used for generating insights through platform platform event monitoring used to timely identify any probable performance issues.|
|Performance||_dd_s||15 mins||This cookie from Datadog is used for performance monitoring, error management, and analytics. It registers the website’s speed and performance. This function can be used in context with statistics and load-balancing.|
|Analytics||fs_uid||365 days||Creates a unique anonymized user ID used by Fullstory to record user session events for issue tracking, debugging, and analytics.|
|Analytics||fs_lua||30 mins||Captures the timestamp of the last user action. It is used to assist with the FullStory session lifecycle, ensuring user activity extends the session.|