Cookie Policy

Last Updated: November 1, 2023

Mindtickle’s Cookie Policy describes how Mindtickle, Inc. and its affiliates use cookies and other similar technology on its marketing website at the following link – and Mindtickle platform.

This policy explains what cookies are, how we use them, the types of cookies we use, i.e., the information we collect using cookies and how that information is used, and how to manage the cookie settings.

What is a Cookie?

Cookies are text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help the website function correctly, make it more secure, provide a better user experience, understand how the website performs, and analyze what works and where it needs improvement.

How do we use cookies?

As with most online services, our website and the Mindtickle platform use first-party and third-party cookies for several purposes. First-party cookies are necessary to provide correct functionality and typically do not collect any of your personally identifiable data.

The third-party cookies are mainly for understanding performance and interactions, keeping the services secure, providing marketing website advertisements that are relevant to you, and, all in all, providing you with a better and improved user experience and helping speed up your future interactions with our website and the Mindtickle platform.

Type of cookies we use

  1. Necessary – Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
  2. Functional – Functional cookies help perform certain functionalities like sharing the website’s content on social media platforms, collecting feedback, and other third-party features.
  3. Analytics – Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
  4. Performance – Performance cookies are used to understand and analyze the key performance indexes of the website, which helps in delivering a better user experience for the visitors.

List of cookies we use on the Mindtickle Platform

CategoryCookie nameDurationCookie Description
NecessarylsCname-prod1 hourMindtickle uses this cookie to redirect the user to the production instance of the Customer hosted on the Mindtickle Platform.
Necessarymts2 hoursCookie used by Mindtickle Platform for authentication and session management across newer frontend frameworks.
NecessaryMTC1 secondMindtickle platform uses this cookie for maintaining flag value related to user session management
NecessaryPlay_sessionSessionSession cookie used by play framework utilized by Mindtickle Platform’s legacy components.
Necessary_csrf-prod30 daysCross-site request forgery (also known as CSRF) is a web security vulnerability that allows attackers to induce users to perform actions they do not intend to perform. This cookie stores a unique token such that an attacker is not able to perform an operation in a web application on behalf of a user without their explicit consent.
Necessaryconnect.sidSessionSession cookie used by Mindtickle Call AI to maintain session id utilized for communication with API gateway.
NecessaryNTPClockOffset7 daysThis cookie is used for clock synchronization between computer systems over packet-switched, variable-latency data networks.
Functional_localeSessionLanguage selection and the choice made by the users in their profile. The Mindtickle platform pages are served in the language specified by the cookie value.
Functional_fw_crm_v365 daysThis cookie holds the tracker id Freshworks, used to identify the user who is coming back onto the chat widget on the admin site.
Functional_x_wSessionUsed by our Freshdesk help system to store information about data related to tracking a help ticket
Functional_helpkit_sessionSessionUsed by our Freshdesk help system to store information about data related to tracking a help ticket.
Performance_mt_sp_id.e330400 daysMixpanel provides the cookie for the purpose of platform event monitoring and analytics. The insights generated help to timely identify any probable performance issues.
Performance_mt_sp_ses.e33030 minsMixpanel provides the cookie for the purpose of platform event monitoring and analytics. The insights generated help to timely identify any probable performance issues.
PerformanceContentSnowplowCollectorCookieName1 yearThis cookie from Snowplow is used for sending platform events data to Mixpanel. Mixpanel is used for generating insights through platform platform event monitoring used to timely identify any probable performance issues.
Performance_dd_s15 minsThis cookie from Datadog is used for performance monitoring, error management, and analytics. It registers the website’s speed and performance. This function can be used in context with statistics and load-balancing.
Analyticsfs_uid365 daysCreates a unique anonymized user ID used by Fullstory to record user session events for issue tracking, debugging, and analytics.
Analyticsfs_lua30 minsCaptures the timestamp of the last user action. It is used to assist with the FullStory session lifecycle, ensuring user activity extends the session.