Cookie Policy

Last Updated: Jan 10, 2023

Mindtickle’s Cookie Policy describes how Mindtickle, Inc. and its affiliates use cookies and other similar technology on its marketing website at the following link – https://www.mindtickle.com/ and Mindtickle platform.

This policy explains what cookies are, how we use them, the types of cookies we use, i.e., the information we collect using cookies and how that information is used, and how to manage the cookie settings.

What is a Cookie?

Cookies are text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help the website function correctly, make it more secure, provide a better user experience, understand how the website performs, and analyze what works and where it needs improvement.

How do we use cookies?

As with most online services, our website and the Mindtickle platform use first-party and third-party cookies for several purposes. First-party cookies are necessary to provide correct functionality and typically do not collect any of your personally identifiable data.

The third-party cookies are mainly for understanding performance and interactions, keeping the services secure, providing marketing website advertisements that are relevant to you, and, all in all, providing you with a better and improved user experience and helping speed up your future interactions with our website and the Mindtickle platform.

Type of cookies we use

  1. Necessary – Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.
  2. Functional – Functional cookies help perform certain functionalities like sharing the website’s content on social media platforms, collecting feedback, and other third-party features.
  3. Analytics – Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
  4. Performance – Performance cookies are used to understand and analyze the key performance indexes of the website, which helps in delivering a better user experience for the visitors.
  5. Advertisement – Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.
  6. Others – Other uncategorized cookies are those that are being analyzed and have yet to be classified into a category.

List of cookies we use on the Mindtickle platform

Category Cookie name Duration Cookie Description
Necessary lsCname-prod 1 hour Mindtickle uses this cookie to redirect the user to the production instance of the Customer hosted on the Mindtickle Platform.
Necessary mts 2 hours Cookie used by Mindtickle Platform for authentication and session management across newer frontend frameworks.
Necessary Play_session Session Session cookie used by play framework utilized by Mindtickle Platform’s legacy components.
Necessary _csrf-prod 30 days Cross-site request forgery (also known as CSRF) is a web security vulnerability that allows attackers to induce users to perform actions they do not intend to perform. This cookie stores a unique token such that an attacker is not able to perform an operation in a web application on behalf of a user without their explicit consent.
Necessary connect.sid Session Session cookie used by Mindtickle Call AI to maintain session id utilized for communication with API gateway.
Necessary NTPClockOffset 7 days This cookie is used for clock synchronization between computer systems over packet-switched, variable-latency data networks.
Functional _locale Session Language selection and the choice made by the users in their profile. The Mindtickle platform pages are served in the language specified by the cookie value.
Functional _fw_crm_v 365 days This cookie holds the tracker id Freshworks, used to identify the user who is coming back onto the chat widget on the admin site.
Functional _x_w Session Used by our Freshdesk help system to store information about data related to tracking a help ticket
Functional _helpkit_session Session Used by our Freshdesk help system to store information about data related to tracking a help ticket.
Performance _mt_sp_id.e330 400 days Mixpanel provides the cookie for the purpose of platform event monitoring and analytics. The insights generated help to timely identify any probable performance issues.
Performance _mt_sp_ses.e330 30 mins Mixpanel provides the cookie for the purpose of platform event monitoring and analytics. The insights generated help to timely identify any probable performance issues.
Performance _dd_s 15 mins This cookie from Datadog is used for performance monitoring, error management, and analytics. It registers the website’s speed and performance. This function can be used in context with statistics and load-balancing.
Analytics fs_uid 365 days Creates a unique anonymized user ID used by Fullstory to record user session events for issue tracking, debugging, and analytics.

Manage cookie preferences for the marketing website

A cookie in no way gives us access to your computer, mobile, or any personal information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. Before making changes to the cookie preferences, please consider that deleting and blocking cookies may impact your user experience.

You can change your cookie preferences anytime by clicking the below button. This option will let you revisit the cookie consent banner, change your preferences, or withdraw your consent immediately.

In addition, different browsers provide different methods to block and delete cookies used by websites. You can change your browser’s settings to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from major web browsers.

Please visit your browser’s official support documents if you use any other web browser.

List of cookies we use on the marketing website

Please refer to the below table for the list of cookies that our website uses –

 

If you need additional information or clarifications, please get in touch with us at privacy@mindtickle.com.

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