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A sub-processor is a third-party data processor engaged by Mindtickle to carry out personal data processing activities as required to provide services to customers per the terms of service, agreement, and the DPA.
The table below indicates the current list of sub-processors authorized to process customer personal data on the Mindtickle platform and related services.
Legal entity name | Service applicability | Nature and purpose of processing | Data location | Personal data processed | Registered address | Status |
MindTickle Interactive Media Private Limited1 | All services | Product development and customer support | India | Mandatory – Name, Email ID Optional – Photograph, Audio Recording, Video Recording |
4th Floor, Solitaire World, Baner, Pune, Maharashtra 411045, India | Active |
Amazon Web Services, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Secure cloud infrastructure and storage for the Mindtickle platform | United States, Ireland, Singapore, and Japan based on the customer’s choice | Mandatory – Name, Email ID Optional – Photograph, Audio Recording, Video Recording |
410 Terry Avenue North, Seattle, WA 98109-5210, United States | Active |
Google LLC and affiliates | All services | Communication with customers’ users and transcription | United States or Ireland based on the customer’s choice | Mandatory – Name, Email ID Optional – Audio Recording |
1600 Amphitheatre Parkway Mountain View, CA 94043, United States | Active |
Box, Inc. | Platform | Media processing and transformation | Unites States | Name, Email ID | 900 Jefferson Avenue, Redwood City, CA 94063, United States | Active |
Filestack, Inc. | Platform, Asset Hub | Media processing and transformation | Unites States | Name, Email ID | IDERA Headquarters 10801 N Mopac Expressway Building 1, Suite 100 Austin, TX, 78759, United States | Active |
Snowflake, Inc. | Platform, Asset Hub, Call AI | Data analytics and insights | United States or Singapore based on the customer’s choice | Name, Email ID | Suite 3A, 106 East Babcock Street, Bozeman, Montana 59715, United States | Active |
Jitterbit, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Integration platform between customers’ third-party applications and MindTickle | United States | Email ID | 1301 Marina Village Parkway, Suite 201, Alameda, CA 94501, United States | Active |
Nylas, Inc. | Asset Hub | Email accounts integration and message delivery | United States or Ireland based on the customer’s choice | Email ID | 944 Market St, San Francisco, CA 94102, United States | Active |
Workato, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Integration platform between customers’ third-party applications and Mindtickle | United States | Email ID | 215 Castro Street, Suite 300, Mountain View, California 94041, United States | Active |
Sumo Logic, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Log monitoring and analytics | United States | Name, Email ID | 305 Main Street Redwood City, CA 94063, United States | Active |
Mixpanel, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Platform event monitoring and analytics | United States | Name, Email ID | One Front Street, 28th Floor, San Francisco, CA 94111, United States | Active |
Fullstory, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Analytics of user sessions on MindTickle | United States | Mandatory – Name, Email ID Optional – Photograph |
1745 Peachtree Street NE, Suite G, Atlanta, GA 30309, United States | Active |
Zipy, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | User session analytics and debugging | United States | Mandatory – Name, Email ID Optional – Photograph |
1010, Silliman Street, San Francisco, CA 94134, United States | Active |
Atlassian Pty Ltd. | Platform, Asset Hub, Call AI, RevOps, DSR | Production issues/incidents tracking and communication | United States | Mandatory – Name, Email ID Optional – Support Call Audio Recording, Support Call Video Recording |
Level 6, 341 George St, Sydney NSW 2000, Australia | Active |
Freshworks, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Managing tickets for customer support | United States | Mandatory – Name, Email ID Optional – Support Call Audio Recording, Support Call Video Recording |
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403, United States | Active |
Marketo, Inc. | All services | Communication management with customers’ users and administrators | United States | Name, Email ID | 901 Mariners Island Blvd Suite 200, San Mateo, CA, 94404, United States | Active |
Qualtrics, LLC | All services | Product feedback and surveys | United States | Name, Email ID | 333 W. River Park Dr. Provo, UT 84604, United States | Active |
WalkMe, Inc. | Platform, Asset Hub, Call AI, RevOps, DSR | Platform navigation training and walkthrough | United States | Name, Email ID | 2775 McAllister St, San Francisco, California, 94104, United States | Active |
Gainsight, Inc. | All services | Customer Success management platform | United States | Name, Email ID | 350 Bay Street, Suite 100, San Francisco, CA 94133, United States | Active |
Salesforce.com, Inc. | All services | Customer account and relationship management | United States | Name, Email ID | 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States | Active |
Articulate Global, LLC | CaaS | Content creation and collaboration | United States | Name, Email ID | 244 5th Avenue, Suite 2960, New York, NY 10001, United States | Active |
Filestage GmbH | CaaS | Content creation and collaboration | Germany | Name, Email ID | Filestage GmbH, Lautenschlagerstraße 16, 70173, Stuttgart, Germany | Active |
BoostUp.ai (Also known as Vocalo, Inc.) | RevOps | Provides sales forecasting and pipeline analysis | United States or Ireland based on the customer’s choice | Mandatory – Name, Email ID, Address, Phone Number, Calendar Information Optional – Audio Call Recording, Audio Call Transcript |
2040 Martin Ave, Santa Clara, California 95050, United States | Active |
OpenAI L.L.C. and affiliates | Platform, Call AI | Machine learning models for insights and workflows
• Public ChatGPT not used or contributed to. • Customer data not used for training OpenAI models. • Customers control the AI-features to use. |
United States | Optional – Name, personal information part of call transcript, learning content, and sales assets | 3180 18th Street, San Francisco, California 94110, United States | Active |
1 For Customers, where MindTickle Interactive Media Private Limited is a party to the Agreement, this entity is a processor, not a sub-processor.
Note: The duration of processing by these sub-processors will be as per the terms of the Agreement signed with the Customers. Subject to specific approval of corresponding customers, we may use additional sub-processors for processing personal data controlled by the said customer.
Additional information about definitions used in the service applicability
Mindtickle signs data processing agreements and standard contractual clauses with all of its sub-processors and imposes data protection obligations for protecting customer personal data with similar security standards as committed by Mindtickle to the customers. These data processing agreements are aligned with the global data protection laws such as GDPR, CCPA, CPRA, UK DPA, etc.
We include the following controls in the agreements to ensure the protection of customer personal data –
In accordance with our supplier security policy, Mindtickle performs mandatory due diligence of all sub-processors through information security, privacy, and legal reviews. Sub-processor due diligence is performed during onboarding and once annually and includes a review of the following –
Only the carefully selected suppliers that are approved by security, privacy, and legal teams in the due diligence process are authorized as sub-processors and granted access to customer personal data.
Mindtickle engages sub-processors to process personal data only in accordance with the customer agreement and documented instructions through the following –
Mindtickle provides at least 30 days prior notice to our subscribed customers before authorizing any new sub-processors to process customer personal data and provides customers with a window to object to such appointments. Customers can use below subscription form to receive sub-processor change communication.
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