Welcome to Mindtickle’s Sub-processor list page where we maintain a current list of sub-processors authorized to process personal data on the Mindtickle platform.
| Name | Address | Subject Matter & Nature of Processing | Data Locations |
| MindTickle Interactive Media Private Limited1 | 4th Floor, Solitaire World, Baner, Pune, Maharashtra 411045, India | Product development and customer support | India |
| Amazon Web Services, Inc. | 410 Terry Avenue North, Seattle, WA 98109-5210, United States | Secure cloud infrastructure and storage for the Mindtickle platform | United States, Ireland, Japan, Singapore |
| Google LLC and affiliates | 1600 Amphitheatre Parkway Mountain View, CA 94043, United States | Communication with customers’ users and transcription | United States |
| Sumo Logic, Inc. | 305 Main Street Redwood City, CA 94063, United States |
Log monitoring and analytics | United States |
| Mixpanel, Inc. | One Front Street, 28th Floor, San Francisco, CA 94111, United States | Platform event monitoring and analytics | United States |
| Fullstory, Inc. | 1745 Peachtree Street NE, Suite G, Atlanta, GA 30309, United States | Analytics of user sessions on MindTickle | United States |
| Zipy, Inc. | 1010, Silliman Street, San Francisco, CA 94134, United States | User session analytics and debugging | United States |
| Nylas, Inc. | 944 Market St, San Francisco, CA 94102, United States | Email accounts integration and message delivery | United States, Ireland |
| Jitterbit, Inc. | 1301 Marina Village Parkway, Suite 201, Alameda, CA 94501, United States | Integration platform between customers’ third-party applications and Mindtickle | United States |
| Freshworks, Inc. | 2950 S. Delaware Street, Suite 201, San Mateo CA 94403, United States | Managing tickets for customer support | United States |
| Atlassian Pty Ltd. | Level 6, 341 George St, Sydney NSW 2000, Australia | Production issues/incidents tracking and communication | United States, Australia, Ireland, Singapore |
| Salesforce.com, Inc. | 415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States | Customer account and relationship management | United States |
| Gainsight, Inc. | 350 Bay Street, Suite 100, San Francisco, CA 94133, United States | Customer Success management platform | United States |
| Marketo, Inc. | 901 Mariners Island Blvd Suite 200, San Mateo, CA, 94404, United States | Communication management with customers’ users and administrators | United States |
| Qualtrics, LLC | 333 W. River Park Dr. Provo, UT 84604, United States | Product feedback and surveys | United States |
On July 26, 2022, Mindtickle will authorize the below sub-processors to process personal data on the Mindtickle platform. After authorization, these sub-processors will be added to the current list of sub-processors.
| Name | Address | Subject Matter & Nature of Processing | Data Locations |
| Snowflake, Inc. | Suite 3A, 106 East Babcock Street, Bozeman, Montana 59715, United States | Data analytics and insights | United States, Singapore |
| Filestack, Inc. | IDERA Headquarters 10801 N Mopac Expressway Building 1, Suite 100 Austin, TX, 78759, United States |
Media processing and transformation | United States |
| Box, Inc. | 900 Jefferson Avenue, Redwood City, CA 94063, United States | Media conversion and transformation | United States |
| Articulate Global, LLC | 244 5th Avenue, Suite 2960, New York, NY 10001, United States | Content creation and collaboration (Only for customers utilizing our CaaS subscription) | United States |
1 For Customers, where MindTickle Interactive Media Private Limited is a party to the Agreement, this entity is a processor and not a sub-processor.
Note: The duration of processing by these sub-processors will be as per the terms of the Agreement signed with the Customers. Subject to specific approval of corresponding customers, we may use additional sub-processors for processing personal data controlled by the said customer.