At Mindtickle, we take data security and privacy seriously. Mindtickle is committed to protecting our customers’ data by complying with California Consumer Privacy Act (CCPA). CCPA is a data privacy law regulating how businesses worldwide are allowed to handle the personal information of California residents. CCPA is one of the first laws of its kind in the United States and is effective from January 1, 2020.
The CCPA defines organizations’ different roles when dealing with personal information. There are two major roles – ‘Businesses’ and ‘Service Providers’
We’re committed to helping our customers meet their obligations in their role as a ‘Business’ under the CCPA.
Mindtickle offers a CCPA-compliant Data Processing Addendum (DPA) to provide our customers with privacy protection assurance, which helps us comply with our obligations as a ‘Service Provider’ and helps our customers meet their obligations as a Business. This addendum reflects Mindtickle’s requirements as a ‘Service Provider’ to use, retain and disclose customer personal information for delivering services, including (i) disclosures to Subprocessors under a written contract with Mindtickle; and (ii) as authorized by the CCPA.
Information security is our highest priority, and we have implemented robust technical and organizational measures to ensure that our customers’ data remains secure. Mindtickle’s technical and organizational security measures, as updated from time to time, provide an appropriate level of security and privacy to all its users.
“Subprocessor” means any subcontractor engaged by Mindtickle as a ‘Service Provider’ that processes CCPA Personal Information on behalf of Mindtickle.
As specified in the Data Processing Addendum, Mindtickle
Customers can find up-to-date information about the hosting locations of Subprocessors in our Sub Processor Repository. Customers may subscribe to notifications of new Subprocessors. Mindtickle will notify all subscribed Customers before authorizing a new Subprocessor to process customer personal information. Customers may object to the intended use of a new Subprocessor using the procedure set out in the Data Processing Addendum.
Our customers and end-users may ask to disclose what personal information we have about them and what we do with that information, to delete their personal information, and not to sell it. End-users can contact us at [email protected] if they want to access, correct, or remove their data. As a ‘Service Provider,’ we will forward these requests to the relevant Customers and help them respond if needed.
Mindtickle supports individuals’ right to access and right to portability of their data. Mindtickle provides easy access and options to export all platform data, including user personal information. Mindtickle administrators of customer organizations can perform these actions from the admin site via reporting APIs and download or email the required data. Further, they can reach out to the Mindtickle support team at [email protected] for assistance.
We are always happy to answer any questions about the privacy and security of our customers’ data, CCPA, or Sales Enablement, in general. Feel free to contact us at [email protected] for security questions or [email protected] for privacy questions.