Splunk Fosters Culture of Coaching With MindTickle

About Splunk

  • Splunk is the world’s first Data-to-Everything Platform designed to remove the barriers between data and action so innovators in IT, security, DevOps and more can gain clarity, elevate discussions and accelerate progress.
  • Splunk employs more than 6,000 employees in 27 offices worldwide.

Challenges

  • Coaching was inconsistent among managers and was not streamlined or well-defined
  • Existing LMS lacked dynamic, engaging and personalized content, holding back learning and knowledge acquisition and impacting reps’ performance 
  • Sales managers had no way to measure improvement in reps’ skills and knowledge over time

Solution

  • Engage learners with dynamic, customized and relevant content delivered through microlearning, social and gamified training
  • Leverage metrics to track competencies and measure reps’ progress over time

Impact

  • Culture of coaching across the company, underpinned by Splunk-branded, easy-to-use technology
  • Greater insight into knowledge and skills gaps so managers can pinpoint and personalize coaching experience and track reps’ progress
  • Gains in sales productivity due to increased enablement engagement among employees and reps’ improvements in soft and hard sales skills 
  • Improved new-hire training process

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